3.5 Basic Troubleshooting
Candidates troubleshoot basic software and hardware problems common in digital learning environments. (PSC 3.5/ISTE 3e)
Artifact
Reflection
The 7305 Field Experience artifact was completed collaboratively as part of a school-wide initiative for MIE certification. This field experience expanded upon my knowledge and understanding of Microsoft tools and programs within the Office 365 platform. As part of Microsoft Innovative Educator (MIE) certification, we were required to participate in modules concerning components of Office 365, including OneDrive, OneNote, Class Notebook, Sway, Forms, SharePoint, and Teams. The homework from the modules included not only using these components for instruction, assessment, and collaboration, but to implement what we learned as part of professional learning shared with others. By completing this field experience, I was able to participate in my own personal learning experience while sharing what I learned with colleagues as part of MIE certification. The sessions took place after school and were available to all staff school wide. My individual contribution involved helping colleagues specifically with aspects of OneNote and implementation within the classroom setting, including troubleshooting of issues that arose during design and implementation.
This artifact demonstrates my ability to troubleshoot basic hardware and software problems. As part of the Office 365 help sessions, I assisted grade level teachers with use of digital resources such as Sway, Teams, OneDrive, OneNote, SharePoint, Class Notebook, and Forms. Troubleshooting and tips were provided for the selection, use of, and evaluation of these digital tools. In order to implement the tools within the classroom, use of the Smart TV and Recordex devices are necessary for whole group demonstration, sharing, and collaborating, as are individual student laptops and/or iPads. I assisted teachers with use of Office 365 tools on various devices as access and use can change depending upon the specific device being used. I was also able to demonstrate how to solve certain issues pertaining to student, teacher, and parent access to different components of OneNote, specifically the Collaboration Space and digital journals.
From completing this artifact, I learned the differences in troubleshooting hardware and software issues. Knowledge was gained in use of technology for enhanced learning experiences that align with student content and technology standards. Understanding was developed of how to troubleshoot components of Office 365 and how it applies to classroom management and collaborative learning experiences. To improve the quality of this artifact, I would create a pre- and post-survey for participating teachers so that I could truly assess the impact of the sessions, and create a live document in which myself and colleagues could add troubleshooting tips for various aspects of Office 365 and the hardware necessary for classroom implementation.
This field experience impacted school improvement and faculty development as it supported staff in completing MIE certification, which was a school wide initiative. As staff completed modules as part of the certification process, I was able to be part of a support group that held after-school sessions for those who needed further assistance. Not only did this help with my own understanding of components of Office 365, but also gave me a chance to coach others in use of technology for instruction, assessment, collaboration, and communication. Many of those teachers who attended the sessions were also able to share what they learned with their respective teams during common planning time. This impact can be assessed through surveys and questionnaires pertaining to MIE certification and after school sessions, as well as through classrooms observations by administration and the academic/ instructional technology coaches.
The 7305 Field Experience artifact was completed collaboratively as part of a school-wide initiative for MIE certification. This field experience expanded upon my knowledge and understanding of Microsoft tools and programs within the Office 365 platform. As part of Microsoft Innovative Educator (MIE) certification, we were required to participate in modules concerning components of Office 365, including OneDrive, OneNote, Class Notebook, Sway, Forms, SharePoint, and Teams. The homework from the modules included not only using these components for instruction, assessment, and collaboration, but to implement what we learned as part of professional learning shared with others. By completing this field experience, I was able to participate in my own personal learning experience while sharing what I learned with colleagues as part of MIE certification. The sessions took place after school and were available to all staff school wide. My individual contribution involved helping colleagues specifically with aspects of OneNote and implementation within the classroom setting, including troubleshooting of issues that arose during design and implementation.
This artifact demonstrates my ability to troubleshoot basic hardware and software problems. As part of the Office 365 help sessions, I assisted grade level teachers with use of digital resources such as Sway, Teams, OneDrive, OneNote, SharePoint, Class Notebook, and Forms. Troubleshooting and tips were provided for the selection, use of, and evaluation of these digital tools. In order to implement the tools within the classroom, use of the Smart TV and Recordex devices are necessary for whole group demonstration, sharing, and collaborating, as are individual student laptops and/or iPads. I assisted teachers with use of Office 365 tools on various devices as access and use can change depending upon the specific device being used. I was also able to demonstrate how to solve certain issues pertaining to student, teacher, and parent access to different components of OneNote, specifically the Collaboration Space and digital journals.
From completing this artifact, I learned the differences in troubleshooting hardware and software issues. Knowledge was gained in use of technology for enhanced learning experiences that align with student content and technology standards. Understanding was developed of how to troubleshoot components of Office 365 and how it applies to classroom management and collaborative learning experiences. To improve the quality of this artifact, I would create a pre- and post-survey for participating teachers so that I could truly assess the impact of the sessions, and create a live document in which myself and colleagues could add troubleshooting tips for various aspects of Office 365 and the hardware necessary for classroom implementation.
This field experience impacted school improvement and faculty development as it supported staff in completing MIE certification, which was a school wide initiative. As staff completed modules as part of the certification process, I was able to be part of a support group that held after-school sessions for those who needed further assistance. Not only did this help with my own understanding of components of Office 365, but also gave me a chance to coach others in use of technology for instruction, assessment, collaboration, and communication. Many of those teachers who attended the sessions were also able to share what they learned with their respective teams during common planning time. This impact can be assessed through surveys and questionnaires pertaining to MIE certification and after school sessions, as well as through classrooms observations by administration and the academic/ instructional technology coaches.